Returns & Refunds

Contact us first

For a return, refund, or order issue, email support@santiamsoap.com with your order number and a description of the issue. Please contact us before sending anything back so we can confirm the next steps and return address.

Damaged or incorrect items

If an item arrives damaged or does not match your order, let us know and include photographs when possible. Keep the product and packaging while we review your request.

Return and refund requests

We review requests based on the product's condition, the order details, and applicable consumer rights. Any return instructions, shipping costs, and refund amount will be confirmed with you before proceeding. No additional return window or fee is stated here.

Refund processing

Approved refunds are processed through Shopify to the original payment method where supported. The time for the credit to appear depends on your payment provider.

Questions? Contact Santiam Soap Co.